Faqs

General

Where is Sundae based?

We are an Australian-owned company, based in Melbourne, Australia.

Where else can I buy Sundae?

You can buy Sundae from Woolworths and Priceline in Australia, Superette in New Zealand and Urban Outfitters in the UK. Head to our stockists page to find out more. 

Where should I send press and media enquiries?

Please contact us at hello@sundaebody.com 

What is Sundae’s privacy policy?

You can find our privacy policy here.

Products

Is Sundae tested on animals?

No. Sundae is proud to be officially accredited by Leaping Bunny as a cruelty-free company. 

Sundae Body believes that beauty products should be cruelty free. We are proud to be Leaping Bunny approved. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements. 

All of our own brand cosmetic and personal care products are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty free products. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited. 

For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit www.crueltyfreeinternational.org

Does Sundae contain nasties?

Our products are free from parabens, PEGs, sulfates, GMOs and PPGs.  We are also proud to be Cruelty-free & Vegan. 

You can learn more about what nasties to avoid when choosing your body wash here.

Is Sundae vegan?

All Sundae products are vegan. 

Can you recycle Sundae body wash?

Australia has a long history of aerosol recycling, which lowers landfill trash and greenhouse gas emissions. Find out if your neighbourhood council recycles used aerosols. Most do! Most committees also allow empty aerosols to be disposed of at trash disposal facilities and collected at the curbside. For our OS friends: check your local council for all the goss on how they roll. And accept our congrats on being a conscientious legend.

Where is Sundae made?

We are an Australian-owned company with all our products made in Sydney, Australia. 

What is the shelf life of Sundae?

Like most body washes and shower gels, our Sundae products come with a PAO (period after opening) label that states they should be used within 12 months from the date you pop the lid. Unopened bottles should have a three-year shelf life from the date of purchase. Our products' labels include the expiration dates. However, it is typically safe to use after the expiration date. Just possibly less lathering than usual and perhaps less effective.

How should I store Sundae?

We recommend keeping our products in a cool place, away from heat, sparks, open flames and hot surfaces. 
Protect from sunlight and do not expose to temperatures that exceed 50°C. 

Can I bring Sundae body wash on a plane?

You can fit as many full-size toiletries into your checked bags as you'd want, so if you've been fantasising about taking a suitcase full of Sundaes on your next vacation, you're in luck. The Transportation Security Administration's 3-1-1 regulation, which restricts the number of liquids, gels, creams, pastes, and aerosols you can bring on the flight aboard, must be followed if you're bringing toiletries in your carry-on luggage.

Can I use Sundae body wash after a spray tan?

After your spray tanning session, your first shower should be an essential warm water rinse! No soap, body wash, hair washing, shaving, or scrubbing, ok? Trust us, we've done the deed and watched our tan run literally right down the drain. Before the 24-hour mark, applying soap will prevent the spray tan from developing.

Can I use Sundae body wash as shaving cream?

100% yes – this has been one of our penny-pinching hacks since we started our brand! Before shaving –  lather up to wash your body and bask in that glorious two-birds-one-stone energy! For bonus points, our new Green Tea shower foam offers a gentle exfoliation that helps you avoid pesky bumps and post-shave in-growns.

Does Sundae body wash leave soap scum?

It's a simple fact that when most soaps, including shampoo, are coupled with the dirt, oil, and skin cells being washed off of your body and hard water (water with a high calcium and magnesium content), soap scum will start to form. Yes, it's annoying, but there’s also an easy solution! 

Magic Soap Scum Remover Recipe:

One spoonful of dish detergent is added to a spray bottle after mixing equal parts vinegar and water. Spray the remedy on the soap scum and give it 15 minutes to sit. When you return, give it a soft-bristle scrub brush and hot water rinse. Dry completely. Feel smug.

Your order

Can I change or cancel my order?

If you want to change or cancel your order, please email hello@sundaebody.com with your order details as soon as possible. Our warehouse team move pretty quickly to pack and send your orders so we can’t guarantee we’ll be able to change it in time but we’ll do our very best. 

I received a damaged/faulty product. What should I do?

Oh no! Firstly, we are so sorry. Please contact us at hello@sundaebody.com with your order details within 14 days of delivery and we will sort this out for you as soon as possible. 

I received the wrong product. What should I do?

We are so sorry! Please contact us at hello@sundaebody.com with your order details within 14 days of delivery and we will sort this out for you as soon as possible. 

What payment methods do you accept?

Sundae accepts Visa, Mastercard, American Express, PayPal and Apple Pay and Shop Pay.

Shipping

How much is shipping?

We offer free shipping for all overs over $50. For orders under $50, a flat $9.95 shipping fee applies.

How long will my order take to arrive?

All orders will be dispatched from our warehouse within 1-2 business days. Standard Shipping within Australia takes 2-7 business days after time of dispatch. 

How do I track my order?

Once your order is shipped out, you will receive a shipping confirmation email with a tracking number that you can use to track your order. 

Do you process orders during weekend and public holidays?

Sorry! Unfortunately our warehouse is closed on weekends and Public Holidays, so your order will be processed the following business day. 

Returns

What is your returns policy?

We have a 14 day refund & return policy on all products from the time you receive your order. 

Click here for all the details. 

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you’re looking for?

Get in touch at:

hello@sundaebody.com

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